Cybernation offers unified management of the O&M services for ICT systems in Japan and overseas locations by collaborating with O&M service providers and telecom carriers in each country. In the event of an ICT system failure, our bilingual engineers with extensive knowledge of global ICT practices will lead the O&M service providers and telecom carriers to troubleshoot the system responsively.
Our bilingual operations engineers provide services in Japanese and English.
Maintenance operations for a wide range of services, including MPLS networks, leased lines, voice systems and cloud systems.
ITSMS (IT Service Management System) compliant services.
The company supports the quality and reliability of various global services, both as a resident operator to telecommunications carriers and as a contractor for NOC functions.
Service Details
Network Operation Center
Monitoring: monitoring of network availability, capacity, security, etc.
Fault handling: fault isolation, control of telecoms operators and operation and maintenance vendors, and dispatch of maintenance workers.
Job management: schedules maintenance work and manages regular jobs.
Global Service Desk
Contact point: provides a contact point for received incidents, requests and Q&A.
Incident management: incident tickets are opened and managed consistently from Open to Close.
Request management: sets priorities, handles work and manages the progress of various requests from users.
Service management: service quality management, operational reporting and regular reporting meetings.
